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Shipping Policy
This draft describes the current checkout and tracking behaviour while leaving delivery commitments for business approval.
Draft — business and legal review required
This page separates confirmed website behaviour from decisions that LIQVOLA must approve. Every section marked “Replace before production” must be completed with reviewed business-specific terms before this policy is treated as final.
Current shipping behaviour
The current checkout checks Indian delivery PIN codes against an administrator-maintained serviceability list before creating a prepaid or Cash on Delivery order. A PIN code that is not on the list cannot place a new order. Shipping charges and any free-shipping threshold are determined from current server-side settings and shown before payment.
When carrier details have been assigned to a shipped order, customers can view the available carrier and tracking reference through order tracking.
Replace before production
Delivery coverage and serviceability
Maintain the approved delivery PIN-code list in the Shipping administration page. Checkout checks current rules again when an order is created; an earlier check does not reserve serviceability. Confirm the actual coverage with delivery operations before enabling orders, and define what happens if an existing order cannot be served.
Replace before production
Dispatch and delivery estimates
Where approved timelines are configured, product pages and checkout show estimated dispatch after order confirmation and estimated delivery after dispatch. Each window states calendar days or business days; business-day estimates include the configured definition. Estimates apply only to serviceable addresses and are not guaranteed arrival dates. The current estimate is saved when an order is created and shown with that order; later configuration changes do not replace it. If no approved estimate is available, the store says so. Operations must approve the configured windows and business-day definition before publishing timelines.
Replace before production
Shipping charges
Confirm the standard shipping charge, free-shipping threshold, tax treatment, exceptions, and whether charges may differ by location or order type. Ensure the approved policy matches the configurable checkout values.
Replace before production
Delays, failed delivery, and damaged parcels
Define customer responsibilities for address accuracy, delivery attempts, refused or unclaimed parcels, delays, missing shipments, visible parcel damage, and the time and evidence required to report a delivery issue.
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For a question about an order or LIQVOLA product, use the published contact details or contact form.
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