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Shipping Policy
This draft describes the current checkout and tracking behaviour while leaving delivery commitments for business approval.
Draft — business and legal review required
This page separates confirmed website behaviour from decisions that LIQVOLA must approve. Every section marked “Replace before production” must be completed with reviewed business-specific terms before this policy is treated as final.
Current shipping behaviour
The current checkout accepts Indian delivery addresses. Shipping charges and any free-shipping threshold are determined from current server-side settings and shown before payment.
When carrier details have been assigned to a shipped order, customers can view the available carrier and tracking reference through order tracking.
Replace before production
Delivery coverage and serviceability
Define supported states, regions, PIN codes, restricted locations, and how serviceability is confirmed. State what happens if an address cannot be served after an order is placed.
Replace before production
Dispatch and delivery estimates
Insert approved order-processing, dispatch, and estimated delivery timelines. Explain whether estimates use business days, when they begin, and which events may affect them. Do not promise a timeline that operations cannot support.
Replace before production
Shipping charges
Confirm the standard shipping charge, free-shipping threshold, tax treatment, exceptions, and whether charges may differ by location or order type. Ensure the approved policy matches the configurable checkout values.
Replace before production
Delays, failed delivery, and damaged parcels
Define customer responsibilities for address accuracy, delivery attempts, refused or unclaimed parcels, delays, missing shipments, visible parcel damage, and the time and evidence required to report a delivery issue.
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For a question about an order or LIQVOLA product, use the published contact details or contact form.
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